Wallet & transactions
Check the network, review a quote and follow your order through to its result.
Read the guideSupport
Keep your next move clear.
From reviewing a trade to syncing your account, choose a topic for practical steps you can take now.
Account & access
Use the same account on mobile and web, and check the wallet you have connected.
Read the guideAccount security
Recognize the right place to authorize a trade and keep wallet secrets private.
Read the guideWallet & transactions
Before submitting an order, check the selected token, network, amount and available balance. Review the quote and slippage shown in the terminal; a quote may change as the market moves.
The terminal shows whether trading is ready for the selected network. If trading is locked, launch checks are incomplete or the service is unavailable, wait for the status to recover before trying again.
After submitting, open Orders or the account’s trading history. Check the order status and its transaction receipt when available. A pending order is still being processed; check its existing record before placing another order.
To investigate a transaction, keep the network, order reference, transaction hash if available and approximate time together. Keep recovery phrases and private keys out of screenshots or notes.
Account & access
To sync your mobile account on the web, sign in with the same Google, Apple or email account used in the app. Choosing a different account can show a different wallet and account history.
If the terminal says it is restoring your wallet or syncing your account, let that process finish. If syncing fails, use the retry action shown in the terminal.
Open the account menu to check your login identity and public wallet address. Compare them with your mobile account if balances or order history look unfamiliar. You can also review profile information and sign out from that menu.
Account security
Open the terminal from metaor.app and check the address before signing in. This help page does not request wallet connections, signatures or trading authorization.
Review and confirm wallet authorization only in the trading terminal’s explicit flow. Check the wallet, network and requested permissions before confirming; opening a help article is not an authorization step.
Never share a recovery phrase or private key. Treat messages, forms or unfamiliar links requesting wallet secrets as unsafe. For account and data information, read the privacy policy, terms and account-deletion page below.